Return & Refund Policy

At Zenith Crown Co., we take pride in crafting premium botanical hair care products with care and attention to quality. Your satisfaction is important to us.

Returns

Due to the nature of our personal care products, we are unable to accept returns or exchanges on opened or used items for hygiene and safety reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If approved, we’ll provide a replacement, store credit, or refund, depending on the situation.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has entered processing, it can no longer be canceled.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Products damaged due to misuse or improper storage
• Clearance or final sale items
• Gift cards

Contact Us

If you have any questions about your order or this policy, please contact us through our Contact Us page or by email. We’re committed to providing exceptional customer service and will do our best to make things right.

Thank you for choosing Zenith Crown Co. We’re honored to be part of your crown care journey.